To continue promoting international cooperation along the Belt and Road, deepen the introduction and going out of the commercial circulation industry to carry out pragmatic cooperation, and achieve high-quality development and high-quality opening to the outside world, the China General Chamber of Commerce held a conference at the China World Hotel in Beijing on April 17, 2024 (Wednesday). The 2024 (7th) "New Year's Dialogue between Envoys to China and Business Entrepreneurs" was held. As an invited company, Tentenso actively participated in this dialogue and conducted friendly trade consultations with ambassadors and business representatives from various countries present. As an invited company, Tentenso upheld its mission of facilitating trade linkages between Chinese and foreign companies, showcasing the latest products, technologies, and services, engaging in in-depth exchanges with business partners from around the globe, and exploring potential collaboration opportunities. These efforts were met with high praise from envoys from Spain, Romania, and other countries. Tentenso CEO and His Excellency, the Chief Commercial Counselor of Turkey Tentenso CEO and His Excellency, the Minister-Counsellor of the Dominican Republic Tentenso and His Excellency, the Embassy of Jordan Tentenso CEO and His Excellency, the Chief Consultant of the Commercial Representative Office of the Republic of Azerbaijan Tentenso now covers nearly 200 countries around the world, 20 million+ merchants, and nearly 10,000 exhibition resources around the world, providing users with accurate and convenient search services. Additionally, Tentenso offers trade docking services, facilitating transactions between buyers and sellers in a single location. No fees are incurred if no transaction is completed. Tentenso enables companies to swiftly identify potential partners that align with their needs, accelerating business growth. Our platform integrates a range of resources to help companies gain a comprehensive understanding of the target market, reducing the risk of entering it. We also provide professional consultants and team support to assist companies in navigating international trade and offering tailored solutions to advance their trade development. The 7th New Year’s Dialogue between Chinese Envoys and Business Entrepreneurs is an opportunity for Tentenso to further engage with the international market and demonstrate our leading position and innovation capabilities in the industry. We look forward to establishing connections with more international partners through this platform and jointly developing the global market, realizing win-win cooperation and deepening mutual consensus.

Spring is coming back at the end of the year, and it is still on the rise. In April, the Canton Fair, known as "China's No. 1 Exhibition", will open again. The China Import and Export Fair (Canton Fair) will be held on a grand scale from April 15 to May 5, 2024 on Pazhou Island in Guangzhou. It is the longest, most prestigious and most continuous trade fair in China. It is a comprehensive international trade event with the largest scale, the most comprehensive product categories, the largest number of buyers participating in the event, the broadest country and regional distribution, and the best transaction outcomes. Canton Fair "Bridge of Trade" global promotion and supply and procurement docking activities promote domestic key industrial clusters, brand enterprises and innovative products, demonstrate exceptional charm of "intelligent manufacturing in China", and create more business opportunities for both suppliers and buyers. The exhibition content is as follows: Phase I: April 15-19, 2024 Exhibits: Electronics & Home Appliances, Industrial Manufacturing, Vehicles & Bicycles, Lighting & Electrical, Hardware & Tools; Phase II: April 23-27, 2024 Exhibits: Housewares, Gifts & Decor, Building Materials & Furniture; Phase III: May 1-5, 2024 Exhibits: Toys & Maternity, Fashion, Home Textiles, Stationery, Health & Leisure As a search engine for foreign trade expansion, Tentenso.com is committed to providing efficient services and participating as an exhibitor in the Canton Fair. Tentenso is a global B2B trade search engine. Relying on "AI intelligence" and "trade big data", it provides participating enterprises with new ideas for the development of trade, and opens up new channels for Sino-foreign trade by providing accurate and convenient search services. (Tentensou is in response to the country's "Belt and Road call". Under the strong trend of globalization, it integrates foreign trade status quo, promptly discovers opportunities, actively faces challenges, and integrates over tens of millions of global resources through platform's diversified functions. Facilitating all kinds of global enterprises to participate in global economic exchanges and cooperation, and are willing to inject vitality into the development of foreign trade). Tentensou - Explore global business opportunities and create a new chapter in foreign trade (The latest strategy: Tentenso will help small and medium size businesses with trade connections until the transaction is complete. No trade fees will be charged if the order is not completed!) 1. Trade big data support Data information is the foundation of all development. Tentensou uses big data technology to analyze, manage and apply large-scale data collection related to international trade. The data collection includes information on trade flows, commodity transactions, market trends, international economic situations, and other aspects. Tentenso covers nearly 200 countries, more than 20 million merchants, and nearly 10,000 exhibition resources around the world. 2. Various optimization functions -AI intelligent search The world's leading intelligent search; quickly match/find the merchant you are looking for with one-click direct access to the merchant's detail page. -AI Push AI automatically pushes accurate business information to the user's system in real-time, ensuring that users never miss important customers. -AI Marketing Batch Message Tool Select the target group of merchants for accurate push and leave messages in batches; Message Tenten Search will automatically send emails to remind the target merchants to check the message content; Through online cross-language communication, merchant communication is socialized. -AI Marketing Tenten Push Manage my products on the product management page, select the status: "Display", "Display and Promote", "Cancel Display": push products to relevant target customer groups through Tenten Push; customers who have followed me appear in the "Follow Me" column. Tentenso - a One-Stop Trade Docking Platform (Help agents operate Tentenso, find potential customers and facilitate transactions; once the transaction is successfully completed, we collect a percentage of the rebate) 1. Multi-dimensional soft/hard advertising within the site -Top keywords When users search for keywords on the home page of Tentenso's official website, your company information and main products will appear at the top, achieving the first choice effect and increasing the chance of customer selection. -Infomercial Push Tenten Sou will place your products on the home page below the search bar for sliding display to increase the number of exposures and promote publicity effects. 2. Tentenso private channels -8 internal communication groups of potential trade customers It contains a large number of trade customers with rich needs, wide industry coverage, high credibility and transaction rate. -Self-media channels inside and outside the website FB, Linkedin, INS, Twitter, Google, Weibo, Wechat official account, Bilibili, Tiktok, Sogou, Baidu, etc. vigorously promote your products or services. 3. Tentenso account agency operation service -Manual real-time docking The foreign trade specialists are experienced and provide you with cordial service experience, weekly data feedback, to enhance the contact and interaction with enterprises. -Real-time feedback on customer needs Immediate service to quickly respond to customer needs; personalized service to improve customer satisfaction. -Real-time capture and feedback of global trade opportunities Market insight, demand forecasting, business situation survey, competitive product analysis, data mining, strategic delivery, quantitative impact analysis, intelligent risk prediction, and accurate business opportunity capture. 4. Strong trading team -Twenty-year veteran business leader leads the team Advantages of practical experience, complete professional network and leading development efficiency -Guided by professors from Antai School of Economics and Management, Jiao Tong University Advanced technical team with extensive experience, rich resources and perfect cases. -Multilingual mature foreign trade team, communication without borders Provides multilingual support, including English, Spanish, French, German and other translations. Help you eliminate language barriers and communicate closely with global customers.

In the current global landscape, the third Belt and Road International Cooperation Summit Forum is in full swing, not only fostering close collaborations between nations but also transcending traditional business boundaries, offering extensive business prospects. During this forum, numerous representatives from both domestic and international entities have inked cooperation agreements covering a broad spectrum of projects, ranging from infrastructure and clean energy to artificial intelligence, biopharmaceuticals, financial services, modern agriculture, and rail transportation. Together, they are reshaping the landscape of global business partnerships. For both domestic and international trade enterprises, this presents an extraordinary opportunity. Thanks to the momentum generated by this forum, they are on the brink of unparalleled development prospects. In light of this, our TangTang Search, a global B2B business information vertical search engine, is proactively responding and committed to assisting foreign trade clients in expanding their reach swiftly and efficiently. For foreign trade companies, locating the right customers, seeking out business collaborators, and staying updated with the latest market trends are all crucial elements of their daily operations. TangTang Search is poised to serve as your foreign trade expansion booster, dedicated to providing precise and efficient information retrieval services. Abundant Data, Precision Match: Within our database, we encompass comprehensive details about major global enterprises. Irrespective of the country or industry you aim to collaborate with, we offer both keyword and AI searches to swiftly pinpoint potential partners. Targeted Customer Recommendations: Leveraging the customer profiles you provide, our system autonomously batch-pushes potential clients to you. You can also dispatch bulk messages or establish contact via email or social media accounts. User-Friendly Interface, Simple Operation: Whether you are an experienced foreign trade professional or a newcomer, our platform is designed to be user-friendly, ensuring that you can swiftly locate the information you require. In today's globalized, digital business environment, having precise information equates to having the upper hand. Our TangTang Search, a global B2B business information vertical search engine, is here to provide the support you need, helping you expand your foreign trade business more rapidly and effectively. In summary, during pivotal moments such as the Belt and Road Summit Forum, foreign trade enterprises should seize the opportunity to proactively broaden their business horizons. We remain steadfast in providing comprehensive support as we venture together into a promising new chapter of success!

As newcomers in the realm of foreign trade sales, we all recognize the paramount importance of forging and nurturing customer relationships. In this journey, we sometimes find ourselves missing out on valuable clientele due to time constraints or communication hiccups. However, each setback serves as a precious lesson, affording us the opportunity to learn and emerge stronger. In sales, it's imperative to internalize a fundamental truth: nobody welcomes relentless sales pitches, but everyone appreciates value propositions that pique their interest. Hence, our approach to follow-ups should center around meeting customer needs and addressing their concerns, rather than forcefully promoting products or services. When engaging with customers, active listening to their needs and apprehensions should guide our efforts, followed by providing tailored solutions. We should aim to become their trusted partners, helping them attain their objectives instead of simply peddling our wares. This approach fosters an environment where customers feel respected and understood, laying the foundation for deeper relationships. Furthermore, our follow-up initiatives should be meticulously planned and methodical, avoiding excessive or inadequate contact. Understanding the customer's pace and preferences enables us to offer support and advice at the opportune moments. As we delve into the critical aspects of customer follow-up, we can effectively steer clear of irking our customers and, in turn, augment our chances of success. Here, we present four pivotal facets to empower you in establishing more robust customer relationships. Section One: Cultivating the Right Mindset for Follow-Ups While pursuing customer follow-ups, it's essential to maintain a positive and professional mindset. Instead of viewing follow-ups as mere sales tactics, consider them as opportunities to establish mutually beneficial partnerships. Understand the customer's needs, concerns, and objectives to deliver valuable assistance and solutions. For instance: When following up with a customer, approach it with a positive and professional mindset that aims to nurture a closer bond rather than merely pushing products or services. Here's an example: Imagine you are a sales representative for a software company, and your potential customer is a small business concerned about software costs and implementation complexities. In your follow-up, you can employ the following approach: Grasp the customer's needs: Initiate an in-depth conversation with the customer to fathom their specific requirements and pain points. For instance, they might seek enhanced productivity, cost reduction, or improved customer service. Through attentive listening, you can gain a precise understanding of their challenges. Deliver valuable insights: Based on the customer's needs, furnish detailed information about software solutions, elucidating how they can trim costs, boost efficiency, and streamline implementation. You can share success stories, client testimonials, and whitepapers to illustrate the effectiveness of your product in solving their issues. Tailor a bespoke solution: Custom-craft a solution aligned with their needs, encompassing pricing options and support plans. By doing so, you demonstrate a commitment to addressing their unique requirements, making them feel genuinely cared for. Tackle concerns professionally: If the customer harbors any doubts or concerns, address them with professionalism and patience. Explain the software implementation process, underscoring the feasibility of training and support to alleviate their apprehensions. Sustain ongoing engagement: Don't limit your interaction to a single information exchange; regularly follow up with the customer to track their progress and solicit feedback. This fosters enduring relationships and ensures they receive support throughout the implementation journey. By adopting this approach, you transition from mere product promotion to a problem-solving partnership, establishing a mutually beneficial connection. Such a positive mindset encourages customers to view you as genuinely invested in their success, thus fostering a greater willingness to collaborate. Section Two: Fine-Tuning Follow-Up Frequency Determine the appropriate follow-up frequency based on customer feedback and requirements. Strive to strike a balance between not overwhelming customers with incessant contact and ensuring they don't feel neglected. Establish a tailored follow-up schedule to provide timely support and information at pivotal junctures. For instance: Imagine you are an international trade salesperson discussing a bulk commodity supply contract with a prospective customer. The customer has expressed interest but requires time for deliberation. In such a scenario, consider the following strategies: The initial follow-up: After the initial interaction, send a thank-you note to the customer, reiterating your interest and eagerness to collaborate. In this correspondence, inquire if the customer needs further information or has any queries. This serves as a courteous demonstration of your attentiveness and initiates continued engagement. Establish a follow-up timetable: After the initial contact with the customer, resist the urge to immediately reconnect to avoid undue pressure. Instead, establish a reasonable follow-up schedule, such as one week later. This schedule should be adaptable based on the customer's needs and level of interest. If the customer exhibits heightened urgency, consider shortening the follow-up interval. Dispense valuable insights: In each follow-up, ensure you impart valuable information, encompassing market trends, product updates, or competitor insights. This not only keeps the customer engaged but also showcases your expertise. Flexibility based on customer needs: Modify the follow-up frequency according to customer responses and feedback. If the customer signals a need for more time to deliberate, respect their decision but maintain periodic follow-ups to remain connected. If the customer manifests increased urgency, escalate the frequency of follow-ups to ensure they receive timely support and information. By employing these methods, you can determine a follow-up frequency tailored to the customer's needs and interests, mitigating the risk of being overly intrusive or inadvertently disregarding their requirements. This adaptability contributes to building more resilient customer relationships and enhancing the prospects of successful sales. Section Three: Crafting Value-Driven Follow-Up Content Ensure that your follow-ups deliver valuable content and information. Avoid the pitfall of merely regurgitating previous sales pitches; instead, provide personalized recommendations and solutions grounded in the customer's unique circumstances. Prioritize addressing the customer's challenges and needs to offer genuine assistance. For instance: Suppose you're an international trade sales representative, and your customer is a restaurant supplier in dire need of a reliable source to meet their escalating demands. After the initial contact, you discover that their foremost concerns revolve around quality, dependability, and cost-effectiveness. Gain profound insights into customer needs: Engage in comprehensive dialogues with the customer to unearth their specific requirements and concerns. Understand their menu and inventory demands, as well as their expectations regarding supplier reliability. Tailor personalized counsel: Based on the customer's needs, proffer tailored recommendations. For instance, you can propose specific ingredient suppliers to ensure their dishes meet quality and flavor standards. Concurrently, discuss strategies for optimizing inventory management to reduce costs. Spotlight quality assurance: Emphasize the quality control measures and inspection protocols of the suppliers you represent, assuring consistent adherence to high standards. Share relevant certifications and inspection reports to instill trust. Illuminate cost-effectiveness: Supply information on cost-effectiveness and elucidate how collaboration can yield cost savings. This might encompass bulk purchase incentives, timely deliveries to curtail inventory costs, and other cost-saving suggestions. Extend unwavering support: Express your readiness to provide support and address queries at the customer's convenience. Provide accessible contact information to facilitate easy communication. Through these means, you not only provide valuable information and guidance but also establish a personalized connection with the customer. This helps meet their needs and positions you as a dependable partner eager to nurture a long-term business alliance. Section Four: Addressing Customer Concerns and Issues When customers raise concerns or pose questions, proactively address them and offer suitable solutions. Listen attentively to their needs and strive to meet their expectations. By furnishing solutions, you demonstrate your expertise and dedication, ultimately fortifying customer trust. In summary, effective customer follow-ups necessitate attention to mindset, frequency, content, and problem-solving. By cultivating profound collaborative relationships, we can diminish the likelihood of customer annoyance while amplifying the odds of successful sales. For example: Imagine you are a foreign trade sales representative for a Chinese toy manufacturing company, and your customer is a toy retailer in the United States. The customer has expressed concerns regarding recent media reports suggesting potential safety issues with toys manufactured in China and worries that selling these products might harm their reputation. Solution: Listen to Customer Concerns: Firstly, take the time to attentively listen to the customer's concerns and understand their perspective. This is the first step in building trust. Provide Product Quality and Safety Information: Offer detailed information about your company's product quality control measures and safety standards. Explain how your company ensures that its products comply with international safety regulations and undergo scrutiny by quality inspection and certification bodies. Highlight Supply Chain Traceability: Emphasize your company's supply chain traceability, including the sources of raw materials, production processes, inspection, and testing procedures. Stress your company's rigorous control over product quality. Offer Third-Party Certification: If applicable, provide certificates from third-party organizations to validate the quality and safety of your products. These certifications may include ISO certification, CE certification, and others. Establish a Quality Assurance Agreement: Collaborate with the customer to create a quality assurance agreement, outlining safety and quality standards for the products. This can include regular quality inspections and testing. Provide Alternative Options: If the customer continues to have concerns, offer toy products from alternative manufacturers or countries as substitutes to meet their needs. Through these measures, you can actively address the customer's concerns, provide concrete solutions, and demonstrate your company's commitment to product quality and safety. This helps build customer trust, encouraging them to continue their collaboration with you, ultimately leading to successful international trade transactions.

Case description: An American software company successfully developed a new international customer, established a long-term relationship with the customer, and achieved considerable business growth. picture Analysis of success factors: 1. Market research and positioning: Software companies conduct sufficient market research before exploring international markets and accurately locate target customer groups. They understand the needs, competition and potential opportunities of the target market and develop targeted marketing strategies. 2. Product customization and adaptation: Software companies customize products based on the needs of target customers and adapt them to ensure that the products can meet customers' specific needs and market standards. They understand their customers’ pain points and provide solutions through product customization and optimization. 3. Build trust and partnership: Software companies focus on building long-term trust and partnership with their customers. Through timely communication, honest communication and reliable service, they have won the trust of their customers and established a solid cooperative relationship. 4. Provide value and support: The software company not only provides high-quality products, but also provides a full range of support and services. They help customers solve problems encountered during product implementation and use, provide training and technical support, and enhance customer satisfaction and loyalty to the product. 5.Continuous follow-up and optimization: The software company continues to follow up during the cooperation process and conduct product optimization and improvement based on customer feedback and market changes. They always pay attention to customer needs, adjust strategies and directions in a timely manner, and ensure a good cooperative relationship with customers. in conclusion: Through the combined effect of the above success factors, this American software company successfully developed a new international customer, established a long-term and stable cooperative relationship with it, and achieved considerable business growth. This case shows that in-depth understanding of the target market, product customization and adaptation, establishment of trust and cooperative relationships, provision of value and support, and continuous follow-up and optimization are key factors for the success of multinational customer development.

When SOHO (Small Office/Home Office) business orders decrease and performance declines, it is important to consider measures to address the challenge and revive the business. 1. Market research and analysis Re-evaluate target market to understand changes in customer needs and competitive trends. Conduct market research to determine if there is a need to reposition products or services and identify new growth opportunities. 2. Product or service innovation Based on the results of market research, innovate or improve existing products or services to meet new customer needs or pain points. This may require the development of new product features or the provision of additional value-added services. 4. Expand customer base Actively seek out new customers and expand your customer base by attracting new customers through marketing activities, online promotions, and participation in industry exhibitions. 5. Find partners Consider establishing cooperative relationships with other companies or institutions to jointly carry out cooperation in marketing promotion, product innovation, etc., to expand business influence and market share. 6. Reduce costs Review business operating costs and identify ways to reduce costs, including streamlining organizational structure, optimizing resource allocation, reducing fixed expenses, etc., to improve profitability. Monitor business data and metrics. 7. Strengthen marketing and brand promotion Enhance brand exposure and increase marketing efforts, including strengthening online and offline publicity, enhancing brand influence, and increasing market visibility. 8. Track business data and metrics Set clear business goals and indicators, and regularly track business data to identify problems in a timely manner and make adjustments and optimizations. 9. Employee motivation and training Motivate employees, improve their work efficiency and quality, and improve their professional capabilities and service levels through training. 10. Seek external consultation and support If necessary, you can seek support and advice from professional consulting firms or industry associations to jointly explore solutions and formulate development strategies By implementing the aforementioned measures, the SOHO business can effectively address the challenges of reduced orders and business decline, revitalize the business, and achieve sustainable growth.