When meeting with clients, communication skills that build rapport help build trust, strengthen connections, and foster deeper relationships.

1. Active listening

  Depending on what is being said to the customer, listen to their needs, opinions and feedback. Active listening shows that we care about their views and take their questions and comments seriously.

2. Express interest

  Demonstrates genuine interest in the customer's business and needs. Asking questions about their business and expressing knowledge and interest in their industry builds empathy and rapport.

3. Show empathy

  Show empathy and understanding in communication. If possible, share relevant experiences or stories about yourself or your company to show that you understand their situation or challenges.

4. Use affirmative language

  Use positive language with an affirmative attitude when communicating with customers. Avoid using negative words or expressions and focus on problem solving and consensus building.

5. Be open and transparent

  Maintain open and transparent communication with your clients and express opinions and suggestions honestly. This helps build trust and customers will be more willing to share information and needs.

6. Make connections

  Look for common ground, such as shared interests, industry experience, or values, to create deeper connections. This helps strengthen relationships with the client and promotes more relaxed and intimate communication.

7. Pay attention to nonverbal signals

  In addition to words, pay attention to your client's nonverbal signals, such as body language, facial expressions, and tone of voice. This helps us better understand your customers’ emotions and intentions, so you can better respond to their needs.

8. Follow up regularly

  Maintain regular communication and follow-up with customers to build solid business relationships. Ensure connections with clients are deepened and strengthened through regular phone calls, emails or face-to-face meetings.

 By using these communication skills, you can more effectively build intimacy with your customers, enhance trust in your collaboration, and lay the foundation for your long-term relationship.